Support Overview

Problems? Questions? Updates? General Information?

Whatever it is, please contact our technical support team. We will answer your questions and help you solve your problems.
Please take a moment to have the following information ready before contacting LabCognition's technical support:

  • Locate your maintenance contract number, if available.
  • Find the version and serial number of your product in the Help → About dialog of your software.
  • Determine your operating system version and the current service pack status.

Support News

Date Message
Jan-01 2022 Jan-01, 2022: Dr. Klaus Schuermann is now sole owner of LabCognition...
Feb-14 2020 Windows 7 Support ends on Feb-14 2020
Jul-26 2016 Scripting Add-On module support ends on Dec-31 2016
Nov-01 2015 Windows XP support ends on Dec-31 2015

Your Email Newsletter Subscription

Administer your email newsletter subscription settings here.

Change Settings »

Register your product

Register your product here.

How to Register » Register now »

Report a bug

Found an issue with the software? Let us know.

Report »

Live Remote Support

PREMIUM support customers may contact us to get instant help or training from our experienced personnel.

Read more »

panorama Online Software Help

Constantly updated online help for panorama, irAnalyze, RAMalyze, and the Add-on Modules.

Go to the Online Help »