Online Software Help Manual

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Technical Support

Problems? Questions? Updates?

Anyway, please contact us. We will answer your questions and help you to solve your problems. Please take one moment and prepare the following information before you contact LabCognition 's technical support:

  • Locate your maintenance contract number, if available.

  • Find the version and serial number of your product in the About dialog.

  • Determine your operating system version and the current service pack status.


Contact information:



+49 (221) 94102318




+49 (221) 94102319


@ mail:


World Wide Web:


Office Hours:


Monday to Friday

9 am to 5 pm Central European Time




You do not know how to report a bug?

You will find detailed information about the bug reporting procedure in the Tutorial section.