Online Software Help Manual

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Product Registration

Software products are protected by an Authorization Scheme, which requires the Activation of a valid License or using a dongle protection unit. The Registration and Activation Process is performed via two different Methods, depending on the Internet Connectivity of the Computer on which your Product is installed.

A valid serial number is required!
In order to register and activate your product you must have a valid serial number. You will find it either on the installation CD-ROM which comes with the delivered product or you need to purchase it. Please contact your software vendor us to obtain a valid license and corresponding serial number
.

Administrator rights are required on Windows 7 SP1 / Windows 8 / Windows 10
machines!

The restrictive file access policies on computers running Windows 7 SP1 / Windows 8 / Windows 10
do not allow the standard user to perform the product registration/activation. To successfully register and activate the product, the software has to be started with
Administrator Privileges. Once the registration/activation has been performed the software will run normally in the standard user environment.

Registration and Activation Process

Registration and Activation are required each time, you install the software to a new location on a Computer or on any license enhancements, that need to be registered and activated.  In all cases, the registration form must be filled and submitted to register and activate the software. The following registration information will be submitted:

  • First Name

  • Last Name

  • Company

  • E-mail address 

  • The serial number which comes with the Product

  • A randomly created Machine Hash Code

Privacy Statement

Any Information provided to  LabCognition  remains secure and private and is used only for the Purposes specified by the Customer. Further, the Machine Hash Code used during Activation is a Combination of Hash Values of various Computer Components and cannot be used to determine the make or model of the Computer, nor can it be backward-calculated to determine the raw Computer Information.

Activation and Registration via Internet

Products automatically detect, if there is a valid Internet Connection to the Licensing Server. If a stable connection can be established, Registration information will be submitted and your product will be activated.

Disable Firewalls or Anti-Virus Programs!

During registration via internet, your computer must contact the licensing server at LabCognition. If any firewall of anti-virus program is running on your computer, please deactivate it for registration. Such programs might interfere and interrupt connection to the licensing server. In this case only manual registration is possible although the computer is properly connected to internet.

Manual Activation and Registration

If no internet connection is available Products can also be registered and activated manually.