Should it be necessary to provide the software manufacturer support
with additional information concerning bugs and errors, you can use this
function to send the active data object or project via e-mail.
The actual manufacturer name will differ!
The actual manufacturer name and e-mail
address will depend on the company that provided you with the software.
The name and e-mail address will be customised accordingly.
To notify the manufacturer about a certain bug and to send additional
information concerning the bug, please follow the instructions below:
From the Help menu,
select the Send Data to Manufacturer
Your default e-mail program will be opened and a new
mail template will be shown with the current active data object attached.
The subject will be automatically filled in with "Data from Operatorname".
The body of the e-mail will contain the following predefined
text "<PLEASE ADD YOUR PROBLEM DESCRIPTION HERE>". Please
enter a accurate description of the problem you encountered and the steps
you took which led to the described problem.
You have to manually enter the corresponding support
e-mail address in the address "To:" field of your e-mail program.
Send the e-mail.
Our support team will try to reconstruct the problem and will get back
to you as soon as possible.