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Troubleshooting and frequently asked questions

In the following, the most frequently asked questions are listed.

Troubleshooting topics

  Why are some of my menus missing sometimes?

Possible reasons for missing menus are:

Context Sensitive Menus

Menus are context sensitive. Particular menus are only visible, if the active data object supports the functions listed in the menu.

License

Maybe your current product license does not allow you to use these features. Please contact your provider to purchase a suitable update or upgrade.

 File open failed. I cannot open data from a file!

Corrupted file?

Maybe the file you would like to import, is corrupted or the dialect is not supported by the software. Please contact your software provider for help.

We are not perfect!

Maybe the import filter is erroneous and must be revised. Please enter a new bug with a detailed description of how to reproduce the error into our online bug-tracking system (http://www.labcognition.com/bugtracking). Attach the file and screenshots, if required. We will resolve the problem as soon as possible.

Thank you for your support in advance.

Frequently asked questions topics

General application settings

How can I create my favorite working environment?
Please refer to the
Customizing a Workspace section for details.

How can I select a printer?
The software will use the default printer set up in Windows.

What are tabs?
Please refer to the
Working with Tabs section for details.

Which tabs are available in the software?
Please refer to the
Available Tabs and Tab Groups section for details.

How can I arrange tabs on the workspace?
Please refer to the
Tab Arrangement section for details.

How can I show or hide tabs?
Please refer to the
Tab Display Options section for details.

2D data view

I want to see my full spectrum. How do I restore the displayed area?

Auto scale using a menu command

Use the Auto Scale command from the 2D View menu.

Auto Scale shortcut

Just Double Click with the Left Mouse button into the data view.

How can I remove a spectrum from a 2D view?

Remove using a keyboard command

  1. Activate the spectrum you'd like to remove.

  2. Press the DEL key.

Remove using drag & drop

  1. Move the mouse pointer next to the spectrum slope.

  2. Hold the Left mouse button down.

  3. Move the mouse to an empty space on top of the 2D view, where all the tab flags are located.

  4. Releases the Left mouse button.

Why are my units on the y-axis gone?

Available data objects have been shifted to separate overlaying data. Please unshift your data to restore appropriate display ratio.

How can I define the current view port manually?

Manual view port configuration is available from the 2D preferences dialog.

  1. Activate the data view of interest.

  2. From the 2D View menu, select the Preferences... command.

  3. In the 2D Preferences dialog, select the Displayed Area item.

  4. Enter your custom view port ranges into the property fields.

How can I change the color of a spectrum?

Manual color settings for 2D data objects are available from the 2D preferences dialog.

Manual view port configuration is available from the 2D preferences dialog.

  1. Activate the data view of interest.

  2. From the 2D View menu, select the Preferences... command.

  3. In the 2D Preferences dialog, select the Displayed Area item.

  4. Enter your custom view port ranges into the property fields.

3D data view

I want to see my full 3D spectrum. How do I restore the displayed area?

Auto scale using a menu command

Use the Auto Scale command from the 3D View menu.

Auto Scale shortcut

Just Double Click with the Left Mouse button into the data view.

How can I enable or disable contour lines?

Manual property settings for 3D data objects are available from the 3D preferences dialog.

  1. Activate the data view with the object of interest.

  2. From the 3D View menu, select the Preferences... command.

  3. In the 3D Preferences dialog, select the Rendering item.

  4. Toggle the Contour Lines Enabled property field on the right.

Can I print a 3D object in black & white?

Manual property settings for 3D data objects are available from the 3D preferences dialog.

  1. Activate the data view with the object of interest.

  2. From the 3D View menu, select the Preferences... command.

  3. In the 3D Preferences dialog, select the Color Mapping item.

  4. Toggle the Scale property field on the right to White Tones or Grey.

How can I extract 2D data from a 3D object?
Please refer to the
2D Extraction section for details.

Library

What is a library?
Please refer to the
Library section in the Definitions section for details.

How can I review library properties?

Library properties display:
  1. Activate the library explorer tab on your workspace.

  2. Expand the libraries node in the tree view.

  3. Select the desired node showing the 'library name' in the tree view.

  4. Activate the properties tab on your workspace and you will see the library properties.

How can I add files into a library?

Adding just one object

If you just like to insert the current active object on your workspace into a library, click here.

Adding the contents of a whole directory

If you like to insert multiple files of a special file type into a library in a kind of batch process, please refer to the Import Data from Directory section

What is a search result?
Please refer to the
Search Result section in the Definitions section for details.

How do I search on a search result?

It is possible to refine your search by just searching on an already existing search result.

In the search query dialog, please select a search result as library to limit your search request to the results of a previous search request.

The other way to perform a refined search is to drag & drop an object, e.g. a spectrum, onto a search result node in the library explorer.

Working tools and data sharing

Can I use copy & paste?
Please refer to the
Copy and Paste Opportunities section for details.

Can I use Drag & Drop?
Please refer to the
Drag & Drop Objects section for details.

Which objects or items can be copied and pasted?
Please refer to the
Drag & Drop Objects section for details.

What keyboard shortcuts are available?
Please refer to the
Keyboard Shortcuts section for details.

What is copied into the clipboard?

Selected information is copied into the clipboard in multiple formats (if supported).

E.g. a spectrum is copied as bitmap and as x,y data table into the clipboard.